Shipping & Delivery

Most orders for in-stock items begin the order fulfillment process as soon as your online purchase has been completed. Items are shipped once they are located in stock, your payment is approved, and the shipping address is verified. Orders are typically shipped out within 5 business days with an estimated delivery time of between 2 and 5 business days. Please note that delivery to select rural or remote destinations may result in extended shipping times.

We do our best to maintain accuracy related to our inventory, however from time-to-time factors beyond our control may play a part in causing an item to cancel from an order.  If this happens, we will contact you to discuss how you would like us to proceed.

We ship to all regions within Alberta using third party delivery services including Canada Post, Fedex, Purolator and UPS.  Our shipping fee is $25.00 CAD but we offer free standard shipping:

• for all orders shipped to one of our retail stores for customer pick-up; and
• for all orders of $100 or more (before delivery and GST) shipped to an address within Alberta.

If you are looking for delivery outside of Alberta, please call us or contact us at [email protected] to discuss the possible options available.

Our Return Policy

Ski Cellar Snowboard is proud to sell only the highest quality products and we stand behind everything that we sell.  However, sometimes the product may not be exactly what you were looking for.  In these situations, we will gladly accept product returns on the following terms and conditions:

Return With a Receipt

An original receipt is required for exchanges or returns for in-store and online purchases.  An exchange or return can be made for unused/unworn merchandise in its original packaging. Returns made

• within 14 days will receive a refund to the original method of payment used for the purchase;
• within 15 to 30 days will receive an in-store credit; and
• over 30 days are not eligible for a refund.

You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.

Items purchased online can be returned at any of our retail stores.  For those customers located outside of Calgary, please email us at [email protected] to make the appropriate arrangements.

Return With a Gift Receipt

Returns using a gift receipt will receive an in-store credit.  The gift receipt will help us determine the price your gift giver paid.  A gift receipt is documentation of the purchase only and is not considered an original receipt.  You will be required to provide your name, telephone number, and postal code for the transaction.

Return Without a Receipt

Our staff can assist in retrieving your receipt for in-store or online purchases.  If your receipt is retrieved, a refund may be processed if it falls within the parameters of this Return Policy.  In the event we are unable to retrieve your receipt we will be unable to process the return.

Multiple Item Discount Returns and “Free Item” with Purchase Returns

When a regular priced item purchased during a “Buy One, Get One” event is returned, the discount on the second item is forfeited.  The second item may be repurchased at the current selling price or both items can be returned for a full refund.  When items are purchased as part of a promotional offering, a free item can only be refunded with the return of all items.  Individual items can be exchanged.  A refund may be processed if it falls within the parameters of this Return Policy.

Warranty Returns

Should your purchase develop a manufacturer's defect under regular use, you may be eligible for a refund or exchange.  Please return to a retail store for assistance.  If your product is eligible for a warranty claim, a refund may be processed if it falls within the parameters of this Return Policy.  You will be required to provide your name, telephone number, and postal code for the transaction.

Gift Cards

Gift Cards cannot be redeemed for cash and we are not responsible for lost or stolen Gift Cards.

Final Sale

The following items are considered FINAL SALE and are not eligible for a refund or exchange:

• Any item marked as “Final Sale”;
• Any face masks or face coverings;
• Any products associated with hygiene and public safety (including but not limited to underwear, masks, mouth guards, hydration)

Disclaimer

We reserve the right to change this Return Policy without notice to our customers and we will not be held responsible for any loss or damage suffered as a result of such changes.  Please contact us if you require further information about our Return Policy.